General Regulations of Transtoke

Terms and Conditions of  transport - spedition service

 

Terms and Conditions of cooperation between the company Transtoke (which is owned by PIERROT Piotr Piasecki), and the Orderer. The terms used in these regulations should be understood as follows:

 

Online order as well as consignment note, is also treated as an agreement between Transtoke, and the Orderer.

 

Transtoke provide spedition and transport services, which includes the collection, transport and delivery of the packages in the "Door to Door".

 

All personal data of Orderer is protected, and will only be shared by passed only with his consent.

 

We do not store credit card details nor do we share customer details with any 3rd parties

 

Transtoke as a transport - spedition company is ordering other transport companies who guarantee the high quality of their services.

 

Orders can be made online at www.transtoke.co.uk 24 hours a day, 7 days a week.

 

Before collecting a parcel, courier can request from the Sender to open it, in order to verify that the consignment corresponds to the details stated in the ordering form, and are respectful with Terms and Conditions.

 

Parcel may be also opened without Orderer attandence, at the request of persons and entities entitled by law.

 

Fees for services provided by Transtoke is calculated on the basis of weight or cargo area. If the package is not consistent with the details stated in ordering form Transtoke is entitled to add an additional charges for each kilogram exceeded, or cargo space.

 

Weight of packaging, pallets and securing are included in the total weight of the consignment.

 

Prices are determined by phone, mail, or in direct contact with the customer.

 

Upon Orderer request, courier will helps in loading and unloading.

 

The Sender is fully responsible for the content of the consignment. It is forbidden to send the following items in parcels:

• flammable, explosive or corrosive substances;

• weapons and ammunitions;

• goods liable to duty: alcohol and cigarettes;

• drugs and psychotropic substances;

• works of art, currency, securities and other documents of a payment; 

 

The sender is required to pack the parcel in such a way, that the goods inside the package will not move by itself, and to make sure, that the package will not constitute a direct threat to the other consignments carried by Transtoke.

 

By signing the delivery note, customer is confirming that parcel is correct and has been delivered intact, without any comments

 

Transtoke has the right to amend or cancel the service in case of::

• inadequate securing of the consignment by the Sender;
  
• when there is reasonable suspicion that the declared contents does not match the with contents of the parcel in facts;
  
• unable to implement it due to force majeure, or natural disaster

 

Transtoke does NOT take liable for any delays or returns of shipment, if the addressee has changed residence or office address, or in the event that the package was poorly addressed. Customer is required to put the name of the package and the recipient's own details, which must be consistent with the actual data.

 

If the recipient refuses to accept the shipment, it will be returned to the sender at Orderer expense.

 

Every consignment is insured with Goods in Transit insurance policy, that is already included in the total price.

 

By ordering a courier, Customer accepting the regulations, price and all other terms previously agreed with Transtoke.

 

This rules applies to services Transtoke Gabaryt. It also relates to other services offered by Transtoke. Below you will find information for each of the services provided by intermediaries for the service.

 

 

Terms and Conditions for each individual service:

 

Transtoke Gabaryt

 

We will deliver everything - everywhere, Consignments over 30kg, fragile parcels

 

The prices of consignments weighing more than 30kg are set individually with each client,

 
 

 

 

Removals in the EU, Poland, England

High quality service

 

Our company offers you the local and international removals. Extensive experience enables us to realize almost every order. Our couriers are happy to help. We provide removal services for private individuals and companies.

 

 

 

 

 

 

 

Transtoke Standard

 

Service Transtoke Standard is carried by company DPD / Parcel Force. Direct contact to DPD / Parcel Force, for particular country you will find in the list above.

This is a fixed price irrespective of the wage of  parcel, which must not exceed 30kg. 

Each package up to 30kg is insured of amount of £100.

Collections and deliveries of parcels from Europe is carried out in office hours (7:00 - 18:00) each day. Consignments are being receive from the client in the "Door to Door" system,  which means that they are received, and deliver to  the address indicated. Delivery time is 3 to 7 working days. Order must be placed before 15:00 at working day so We can collect it on the following day. All orders placed after 15:00 , or placed at Saturday, Sunday, or Holidays, will be move to another working day.

Collections and deliveries of parcels from Poland will be collected even on the same day, it the order is placed before 7.00 in the morning. If the order is placed after 7.00, it will be moved to another working day.

 

We are pleased to answer to any questions by phone or through the contact form!

Other Important Information:

 

In packages collected by DPD / Parcel Force couriers, is prohibited to sending short term food, meat product,  glass, electronics, appliance or fragile items or containing liquids. Otherwise parcel may not be collected, or not delivered, and no claims will be accepted (this kind of product may be send trought Transtoke Gabaryt service).

 

Collection and delivery for package is carried within the office hours (9:00 am - 6.00 pm) every working day. There is no possibility to arrange a courier for guaranted hour

 

Please note, that suitcases must be packed properly in carton boxes or wrapped in foil. Couriers have right to do not take the consignemts if the suitcase is not packed as described. If packages is not packet as desribed, no claims will be accepted !!!

 

If sender is not available, or package will not be ready to be collected, its automatically will be counts as order been made, and another attemps will need to be paid again, of the amount of 10.00 GBP

 

If the package in Transtoke Standard service up to 30kg which is carried by DPD is not compatible with the declared in the order, and its oversized or overweighted , person who has ordered a service may be charged with a penalty of up to 300.00 GBP.

 

 

Maximum weight of a single package: 30 kg.

Maximum lenght: 175 cm (the longest side) - C.

The sum of the base perimeter and the amount of packaging can not exceed 300 cm, where the height is the longest side of the package: up to 300 cm = (2 x length) (2 x width) of the longest side.

 

 

 

Transtoke Premium

 

Service Transtoke Premium is carried by companies that we are co-operating with

 

In this service We will ship any parcels, with any size and any weight. The actual weight or volume weight is taken into account, the the greater value is chargable, calculated by the formula below.

 

Each package in Transtoke Premium service is insured of amount of £100.

 

 

Consignments are collected from the customer in the "Door to Door" system,  which means that once the are collected from address you like, they will be deliver to  the indicated address. Delivery time is 3 to 7 working days. Order must be placed before 12:00 at noon at working day, so We can collect it on the following working day. All orders placed after 12:00 at noon, or placed at Friday after 12:00 at noon or Saturday, Sunday, or Holidays, will be move by one working day.

 

We are pleased to answer to any questions by phone or through the contact form !!

 

Other Important Information:

 

In our Premium Service, is prohibited to sending short term food, meat product,  glass, electronics, appliance or fragile items or containing liquids. Otherwise parcel may not be collected, or not delivered, and no claims will be accepted (this kind of product may be send trought Transtoke Gabaryt service).

 

Collection and delivery for package is carried within the office hours (9:00 am - 8.00 pm) every working day. There is no possibility to arrange a courier for guaranted hour

 

Please note, that suitcases must be packed properly in carton boxes or wrapped in foil. Couriers have right to do not take the consignemts if the suitcase is not packed as described. If packages is not packet as desribed, no claims will be accepted !!!

 

If sender is not available, or package will not be ready to be collected, its automatically will be counts as order been made, and another attemps will need to be paid again, of the amount of 10.00 GBP

 

If the package in Transtoke Premium service is not compatible with the declared in the order, and its oversized or overweighted , person who has ordered a service may be charged with a penalty of up to 300.00 GBP.

 

 

 

 

Transtoke Pallet

 

Service: Transtoke Pallet is carried by company DB Schenker. Direct contact to DB Schenker:  +44 (0) 208 831 4500

 

For a smooth flow and the safety of your shipment is please respect the below list of rules of our cooperation:

 

Pallets in Transtoke Pallet service will only be collected and delivered from and to business adresses. The service can not be made to or from a private address, including companies located in residential buildings.

 

If you have set the timezone for collection of pallet, for example, between 2.00PM - 4.00PM, please make sure to fully prepare the goods for the collection before 2:00PM.

 

Below you will find the correct way to prepare and secure pallets for transportation

 

Please note that Sender is responsible for filling the transportation note and loading the pallets on the vehicle, and Recipient is responsible for unloading.

 

Correctly filled consignment note should include:
- Name, address, contact name, phone numbers for sender and for recipient,
- The number of pallets, weight, size and security features
- Other requirements specified in regulations

 

Changes to the consignment note can only be made by the sender, and only before the pallet is collected, confirming it with company stamp or legible signature on each page of the consignment note. Changes to the address or contact details after pallet is collected, could be only made by contacting us.

 

Before loading a pallete, please make sure that all documents listed on the consignmnet note are attached, such as invoice or instructions.

 

Shipment can not contain any signs or labels other than the label on the carriage commissioned for DB Schenker

DB Schenker reserves the right to extend the delivery time and charge additional fee if the pallet does not meet the description of a product, that
was given in ordering form.

 

If the pallet in  Transtoke Pallet service is carried by DB Schenker is not compatible with the declared in the order, person who has ordered a service may be charged with a penalty of up to 300.00 GBP

 

It is prohibited to send any type of ADR (Carriage of Dangerous Goods by Road) on the pallets. Conditions of carriage of such pallets are set individually, by contacting us.

 

 

 

 

1. Please stick the label in the right top corner at the longer side of pallet.

2. Mark the pallet in visible place, with the information labels

3. Secure the pallet correctly  by using i.e wrap film, company tape.

4. Goods must be places on the solid pallet,  so that they do not protrude beyond any pallet edge

 

 

 

Maximum weight of pallet: 1000 kg.

In Transtoke Pallet service the chargeable value is the bigger value of the actual weight of pallet or it volume weight, whichever is greater

The volume weight formula:

Lenght (A) x Width (B) x Height (C)(in meters) x 250kg

or the actual weigt, whichever is greater

(kalkulator could be find at the right top of this page.)

Maximum height of pallet: 180 cm

 

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